All of the products on our website are available for purchase and free delivery to your home.

          We use the most dependable postal service, regardless of the size of the order. For all shipping routes, each shipment is securely packaged and fully insured.

          EMAIL CONFIRMATION OF ORDER AND DELIVERY

          After you’ve made your selections, place your order and pay. You will then receive a confirmation email.

          Once your order has been processed, we will send you an order confirmation email with your package tracking information, including delivery confirmation and a tracking number.

          You can check the status of your order’s delivery by clicking on the tracking number in the email. You can also reach us directly by phone for more information.

          PAYMENTS SECURITY

          Our website employs Secure Sockets Layer (SSL) technology to ensure the confidentiality and security of your personal information as well as all transaction information. We will not use, store, or disclose your payment information to third parties for any reason other than to complete your purchase.

          We also take precautions to prevent unauthorised access, use, modification, disclosure, or destruction of your information. To protect your information, we employ industry-standard security technologies such as firewalls, encryption, and access controls.

          We encourage you to take additional precautions to protect your information, such as selecting strong passwords and changing them regularly.

          SHIPPING INSURANCE

          We handle the entire process of delivering the product to the customer.

          We provide shipping insurance for all of the items we ship. This insurance protects against damage and loss during transportation and ensures that the goods arrive in excellent shape and the hands of the consumer.

          If your shipment is lost or damaged, we will locate the guilty party and pay you by the shipping company’s contract.

          We welcome you to contact our customer care to report the issue, and we will assist you in determining a solution. We may request more proof to show that the product was lost or damaged. Once we receive all of the relevant information, we will analyse your request and notify you of the next steps.

          USE PROMOTIONAL CODES

          To obtain your discount coupon or promotion, enter your code in the “Promotional Code” area at checkout. Any modifications to your order’s total price will be made, and the right amount of your payment will be displayed to you.

          PACKAGING

          We will deliver you the things you bought in a box with our company logo on it.

          All essential paperwork for jewellery, including guarantee certificates and certificates of authenticity, will be presented in exquisite packaging.

          QUALITY ASSURANCE

          After each inspection, all shipments are meticulously scrutinised, and the required documentation, certifications, and instructions are properly checked and packaged.

          We don’t want to leave anything to chance, therefore the jewellery is evaluated by two specialists before delivery to verify that it is in flawless condition.

          MODES OF TRANSPORTATION

          Each gem you purchase is a one-of-a-kind item for both you and us.

          We send the jewellery against the recipient’s signature to ensure the security of the products you buy.

          When you make a purchase, you supply your mailing address, and we ship globally for free using FedEx standard shipping, DHL, or other carriers.

          Only a business with which we have a contract and insurance will transport us. Returns are included.

          SHIPPING PRICES AND TIME OF DELIVERY

          The jewellery you have bought will be sent from our headquarters in Geneva, Switzerland.

          We pay all shipping and insurance costs for every order, so there will be no additional charges.

          It takes 2-3 working days to deliver to Switzerland. It will be delivered to you on working days in European Union nations. This is only if the product is in stock in Geneva. Please contact us or review our Special Order Policy to place an order.

          It varies by distance in other locations, so please contact your sales agent if you have any queries.

          If the delivery time for your item differs from the above, we will tell you at the time of purchase.

          Please keep in mind that delivery timeframes may vary based on customs clearance.

          ACCEPT THE DELIVERY

          Our jewellery must be signed upon receipt for your security.

          Please inspect the contents of your shipment before signing the good receipt for your security.

          If your package is damaged or has any concerns, please refuse it, register a claim with the carrier, and contact us right away.

          Acceptance of delivery against signature terminates delivery insurance, and neither the carrier nor our organisation is liable for risks that occur after the signature.