AFTER-SALES SERVICE

          Was a Daniel Gruszow Joaillerie item you purchased damaged after use due to a manufacturing or production flaw? By submitting specific information on your favourite luxury products, we hope to discover the best solution for them with our after-sales service. Our specialists will handle your request and assess your piece to see whether and how we may help you under the terms of our After Sales Service.

          Daniel Gruszow Joaillerie manufactures 585/000 and 750/000, or 14 and 18-karat gold. We are prepared to accept and serve your unique order in the format of your choice.

          All of our items include :

• Daniel Gruszow Joaillerire brand packaging.
• Invoice
• Authenticity certificate
• Warranty certificate
• Greetings card
• Cleaning kit for jewellery and gemstones (as applicable)
• Credit contract (as applicable)

          TAKE GOOD CARE OF YOUR JEWELLERY

          Jewellery is both a luxury item and a crucial factor in shaping your exterior image.

          If properly maintained, your purchase can become a beloved family heirloom over time. We recommend professional cleaning once a year to extend the life of your product and keep it looking great.

          As a result, by cherishing and caring for your valuable thing, you will be able to enjoy it for many years and grow its worth.

          When keeping and maintaining your jewellery daily, we recommend that you keep the following factors in mind.

• Keep in a suitable box or soft items.
• It is not suggested to wear it when exercising or sweating.
• Do not put them on in a sauna.
• Once a month, for example, you should clean your jewellery with a soft cloth and a particular liquid for jewellery or a liquid with a gentle composition beneath your hands.
• Avoid strong chemicals as much as possible.
• In the case of a fall or collision, it is advised that you get your jewellery crimper examined to guarantee the setting’s stability.

          In short, you must select and maintain your jewellery.

          What can you do for free for the rest of your life?

• Alter the ring size only once.
• Cleaning and polishing.
• Evaluation.

          During the warranty term, it will be repaired free of charge in the following conditions.

• Manufacturer’s flaws within two years after purchase.
• Visible flaws discovered upon arrival of the items.
• Latent flaws detected after the items have been delivered.
• Tightening of valuable stones at the customer’s request if under regular use.

          Please carefully read the Lifetime Warranty section for further information on warranty-covered maintenance.

          Non-warranty repairs are not covered, however, we will fix any damage caused by the customer’s usage of jewellery we have manufactured, or we may repair regularly at the customer’s request for a fee.

          We will provide you with an estimate based on your request and images, and if you approve it, we will send your jewellery to our after-sales service.

          The customer is solely responsible for the shipping and insurance charges associated with sending the item to our service department, and we will tell you once the property is in our possession.

          If the jewellery is fixed during the warranty term, it will be returned to you in its original packaging, unused, changed, or amended in any manner.

          Items sent for routine maintenance must be accompanied by a copy of our certificate.

          PROCESS OF MAINTENANCE

1. Describe the damage to your item.

          To begin, we will need you to provide us with specific information, such as the order number, certificate number, item number (optional), and a description of the fault.

2. Save photos and videos

          To identify any defects, our specialists will need to see images of your item. We will need that you provide images of the entire item as well as a clear close-up of the damaged area. You may also attach a short video of your post as an optional step. All of this is simple to perform with your phone.

3. We will consider your request.

          Once you’ve submitted your request, our specialists will examine your damaged item and offer a preliminary response based on the details you’ve supplied.

4. Pay the applicable fees

          If you approve the maintenance or repair once our professional has established the cost, you will pay online on our site. Payment options may be found here.

5. Send jewellery to be repaired.

          You will place the serviced jewellery in a specified box and return it to our address, together with a completed service form and a copy of the jewellery certificate. The buyer is responsible for shipping charges and shipment security until the item arrives at our facility.

6. Repair Jewellery

          We prioritise completing the requested repair work as soon as feasible.

          Our jewellery specialists work hard to give you the finest service possible.

          Except under exceptional circumstances, general maintenance will be done within 14 to 21 days. In exceptional circumstances, we shall calculate the duration and notify you before paying for the jewellery’s upkeep.

7. Jewelry return

          After picture and video verification, the repaired jewellery will be returned to you. We shall be liable for the return postage and shipment security in this scenario.

          Address for receiving jewellery for maintenance:

          Add: 14, Rue Kleberg, 1201, Geneva, Switzerland.

          Phone: +(41) 79-618-6646

          Email: info@danielgruszow.ch