We consistently aim to serve our clients with dignity and respect and to deliver 100% satisfaction and quality products. If you are dissatisfied with your purchase or your selection, our organisation allows you to return it.

          Our skilled staff is ready to address any difficulties with you to offer you the finest service possible. Before making a return, we recommend that you obtain expert counsel.

          Jewellery cannot be exchanged, you can only return it for a replacement.

          Purchases can be cancelled before shipment by calling a customer service representative. If the transaction is cancelled within 7 days, the money will be sent to the account where the initial payment was received, based on the purchase receipt.

          Return

          All products purchased from our website must be returned solely through our website’s returns process and cannot be returned to an approved retail partner or any other channel.

          Items must be returned within 30 days of the purchase date, and proof of purchase is required. Items must be returned unused and undamaged in their original condition and packing. Refunds are not available for personalised goods.

          The client is responsible for return postage, and we are not liable for products lost or damaged during the return process. We recommend using a courier service with tracking and insurance to return products.

          We will send you an email to confirm receipt of the returned product after we have received and inspected it. We will also tell you if your refund has been approved or rejected.

          If your refund is granted, it will be processed and a credit will be made to your original payment method or credit card within a few days.

          If you desire to return your purchased item, you must do so within 30 days of receiving it. When returning an item, you can select between two options: returning in person or returning by mail. In both circumstances, you must fill out a return form.

          Returns must be in the same size and condition as they were when you got them. You must return the merchandise in the original packaging provided by the business.

          We do not omit postal packaging; rather, we refer to our company’s custom packaging for this product.

          If we decide to preserve the packing even though it is partial or faulty, we will have to subtract some fees. The same goes for things that show apparent evidence of usage or deterioration.

          If you have any more concerns about the return procedure, please email us at info@danielgruszow.ch.

          Return in the shop

          You may go to the shop and fill out the return form after you have all of the appropriate paperwork. You must include information such as your name, address, order number, and the reason for the return. After you have finished the form, you must submit it to the business. The retailer will then inspect the merchandise to decide whether or not the return is acceptable. If the return is accepted, the business will reimburse the purchase price. If the return is denied, the business will explain why, and you will be able to decide whether to retain the item or return it.

          We also have a return and exchange policy. If the bought product does not match your expectations, you may return it within 14 days of purchase for a full refund. If you choose to exchange the product, we will reimburse your purchase price and allow you to purchase another product of your choice.

          Return by post

          We recommend that you properly pack the merchandise and send it using a shipping service that includes tracking and insurance. We are not liable for anything that is lost or damaged in transit. We will send you a confirmation email after we have received the merchandise and will give a refund or exchange based on your request.

          For the return of your goods, we recommend that you use a shipping service with a tracking number and insurance. We are not liable for things that are lost or damaged during shipping.

          Please keep in mind that shipping costs are non-refundable. We will send you a confirmation email after we have received your item and will give you a refund or exchange based on your request.

          Please box the item properly and securely to avoid damage during shipping. Check if the packaging is robust enough to protect the item and that it is properly labelled. To guarantee the item reaches you securely, we recommend selecting a shipping option that includes insurance and tracking. We will not be liable for loss or damage to materials in transit if you do not utilise an insured and trackable shipping provider. If you get a damaged item, please contact us immediately and we will assist you in resolving the problem. We will only accept returns for products that came in perfect condition. All fees connected with returns are the customer’s responsibility.

          Examine the returning jewellery

          Within 2-3 business days of receiving and inspecting your returned item, your replacement purchase will be delivered to the delivery address indicated on your original order.

          We will evaluate your returned product carefully to ensure that it is in excellent condition and fits the description of your original order. We will notify you if we discover that the returned product is damaged or does not match the description of your original order.

          You will then receive an email with the details of the new order as well as the tracking number for the swapped work.

          Log into your account and click on the “Order Tracking” link to monitor your order online. You may also use the tracking number supplied in the email to track your order.

          The product cannot be returned if it is unfinished, broken, damaged, has evident serious damage, is unclean, has been used, worn, has missing accessories, has the requisite label and seal gone off, or is expired.

          If the goods are returned in poor condition, the client is liable for the return shipping expenses, and the product will be returned to the original mailing address.

          Returns refund

          Our after-sales support staff will professionally evaluate your returned product and certify that there is no problem, and you will be notified through email, and your reimbursement will be sent to the account from which the original payment was made based on the receipt. Refunds to other bank accounts will not be processed at the customer’s request for security reasons. Except in rare circumstances, we will release your payment in full within 14 days, and we will notify you expressly in the event of force majeure.

          Which products should be returned?

          All of our items are sold and transported within the time frame specified, in their original packing, in entire sets, without significant or minor damage, and in their original size.

          We are dedicated to providing you with high-quality items and great customer service. All of our items are guaranteed to arrive in their original packaging, in pristine condition, and on schedule. We make certain that all items are complete and free of major or minor damage.

          Which products are not returnable?

               – Products built to order for you.

               – Items that have engraved letters and numerals.

               – Items that are clearly labelled as non-returnable.

               – Items that are out of stock or on sale.

               – For sanitary concerns, all types of earrings.

               – Credit-purchased goods.

               – Any modification to the product.

               – The importing country’s bank surcharges, customs fees, import tariffs, and taxes will not be returned.

          To replace

          If you wish to exchange a gem you purchased from us, you must first return it and then purchase the new item.

          If you desire to return a piece of jewellery purchased from us, please contact us by phone or e-mail for details. We will request details regarding your purchase, such as the order number and the reason for the return. We will reimburse the money paid after we get the gem.

          Please check the product information accessible on our website before opting to exchange a product.

          For more product information and exchange terms, please contact our customer service department. Before making a choice, we urge that you carefully read the trading terms.

          We may only replace things that are in their original condition, unused and unmodified, with all tags and paperwork still attached.

          Please ensure that all boxes and packing are included when returning the merchandise. Replacement will be impossible if these requirements are not satisfied.

          Please also check that the goods are in good shape and haven’t been damaged during shipping. Please inform us promptly if the product is damaged so that we may take appropriate action.

          If there is a price difference, the client will be contacted before the replacement goods are shipped.

          The consumer can choose between receiving a refund for the price difference and receiving a new product of equal or higher value. In this instance, the consumer may be obliged to pay the price difference. If the customer decides to obtain a replacement product, the original product must be returned to the firm, and the customer is liable for return shipping charges.

          Within 2-3 business days of receiving and inspecting the goods you are exchanging, your replacement purchase will be delivered to the delivery address given on your original order.

          We will send you a confirmation email when your new order has been shipped. When your replacement purchase has been dispatched, we will send you a confirmation email.

          You will then receive an email with the details of the new order as well as the tracking number for the swapped work.

          Log into your account and click on the “Order Tracking” link to monitor your order online. You may also use the tracking number supplied in the email to track your order.